Company Description
BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to best practices for the call center industry.
BenchmarkPortal’s activities include The College of Call Center Excellence™, a leader in call center training, and CallTalk™, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents attendees the latest in practical research plus the tools and inspiration to drive their call centers’ performance to the top.
Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.
Photos & Videos
Products & Services
Consulting , Support & Tools CallTalk Online Radio Show , Call Center Metrics Database , Blog: Articles & Tips , Call Center Consulting , Free Mastery Ebook Series , Top contact centers contest , Free Glossary of Terms , Call Center Training , White Papers , News , Automated benchmarking , Research Reports , Benchmarking , Workforce Management , Custom Consulting , Contact center certification , Call Center Certification , Testimonials , Books , Call Center Benchmarking , Videos , management , Industry reports , Call Center Campus Week , Learning channel , Coaching for performance , Supervisor / team leader , Agent / customer service , Agent soft skills , CallTalk™ , Support & tools , CallTalk online radio show , Call Center Campus , Call Center Excellence™ , Contact Center Training , Quality Assurance , Excel With Training Learning Channel
Reviews and Recommendations
Frequently asked questions about BenchmarkPortal
What days are BenchmarkPortal open?
BenchmarkPortal is open Monday, Tuesday, Wednesday, Thursday, Friday.
BenchmarkPortal
Open Hours
- Monday09:00AM - 05:00PM
- Tuesday09:00AM - 05:00PM
- Wednesday09:00AM - 05:00PM
- Thursday09:00AM - 05:00PM
- Friday09:00AM - 05:00PM
- Sat, SunClosed