Company Description

BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to best practices for the call center industry.

BenchmarkPortal’s activities include The College of Call Center Excellence™, a leader in call center training, and CallTalk™, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents attendees the latest in practical research plus the tools and inspiration to drive their call centers’ performance to the top.

Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

Products & Services

Agent soft skills ,   Workforce Management ,   Call Center Certification ,   Call Center Campus Week ,   Call Center Training ,   Quality Assurance ,   CallTalk™ ,   Call Center Benchmarking ,   Testimonials ,   Consulting ,   management ,   Supervisor / team leader ,   Contact center certification ,   Blog: Articles & Tips ,   Learning channel ,   Automated benchmarking ,   Industry reports ,   Call Center Metrics Database ,   Free Mastery Ebook Series ,   Coaching for performance ,   Free Glossary of Terms ,   Research Reports ,   Contact Center Training ,   Videos ,   Top contact centers contest ,   Call Center Consulting ,   CallTalk online radio show ,   Books ,   Support & tools ,   Support & Tools CallTalk Online Radio Show ,   Call Center Excellence™ ,   News ,   Agent / customer service ,   Custom Consulting ,   Excel With Training Learning Channel ,   White Papers ,   Call Center Campus ,   Benchmarking