Company Description

BenchmarkPortal is the global leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton and Prof. Richard Feinberg of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Now led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to best practices for the call center industry.

BenchmarkPortal’s activities include The College of Call Center Excellence™, a leader in call center training, and CallTalk™, the first on-line talk show specifically focused on the call center industry. BenchmarkPortal also hosts Call Center Campus Week. This annual, unique call center industry event presents attendees the latest in practical research plus the tools and inspiration to drive their call centers’ performance to the top.

Our mission is to help customer contact managers in all sectors to optimize their centers in terms of efficiency and effectiveness.

Products & Services

Call Center Benchmarking ,   CallTalk online radio show ,   Workforce Management ,   Top contact centers contest ,   Videos ,   Call Center Campus ,   Quality Assurance ,   Learning channel ,   Contact Center Training ,   Free Mastery Ebook Series ,   Benchmarking ,   Coaching for performance ,   News ,   Consulting ,   Supervisor / team leader ,   Support & tools ,   Call Center Metrics Database ,   Contact center certification ,   Call Center Campus Week ,   CallTalk™ ,   Agent soft skills ,   Call Center Consulting ,   Agent / customer service ,   Blog: Articles & Tips ,   Call Center Certification ,   Excel With Training Learning Channel ,   Books ,   Custom Consulting ,   Call Center Training ,   Support & Tools CallTalk Online Radio Show ,   Testimonials ,   White Papers ,   Research Reports ,   Automated benchmarking ,   management ,   Free Glossary of Terms ,   Call Center Excellence™ ,   Industry reports